Shipping policy
xing sold out inventory policy
Let me check the current inventory status for this product.
1 step completed
Here's what's happening — all 24 variants of Shipping Protection have 0 inventory and the inventory policy is set to DENY, which means Shopify blocks purchases when stock hits zero, causing the "sold out" display.
You have two ways to fix this:
Set inventory policy to "Continue selling when out of stock" — This removes the sold out restriction without needing to track stock. Best for digital/service products like Shipping Protection.
Add inventory quantity — Set a stock number for each variant.
For a Shipping Protection product, option 1 makes the most sense since it's not a physical item. Would you like me to update all variants to continue selling when out of stock?
Shipping Protection
Edited product
Shipping Protection
Out of stock sales: yes
Tracked: no
Done! I've set the Shipping Protection product to continue selling when out of stock and turned off inventory tracking — it should no longer show as sold out. Make sure to save the changes. Is there anything else you'd like to update?
Let me check the current state of the product to see what's going on.
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The issue is that all 24 variants still have inventory policy set to DENY. The previous change didn't fully apply to the variants — the "continue selling when out of stock" setting needs to be updated at the variant level, not just the product level.
Unfortunately, with 24 variants this needs to be done through the variant settings directly. Here's how to fix it manually:
On this product page, scroll down to the Variants section
Select all variants (check the box at the top to select all)
Click Edit variants → look for "Continue selling when out of stock" and enable it
Alternatively, you could also consider not tracking inventory for this product entirely since it's a service (Shipping Protection) — that way stock levels won't matter at all. Would you like guidance on that approach instead?
Since inventory tracking is already off for this product, the real fix is updating the inventory policy on each variant to CONTINUE (allow purchases when out of stock). Let me navigate you to the right place to bulk edit the variants.
The best path here is to use the Bulk Product Variants editor to update the inventory policy across all variants at once. Click below to open it:
Navigate to Bulk Product Variants editor
Once there, filter by the Shipping Protection product, select all variants, and look for the "Continue selling when out of stock" column to enable it for all of them at once. This will override the DENY policy on each variant and remove the sold out label.
Yes, that's the key fix! For the Shipping Protection product, you only need to enable "Continue selling when out of stock" on all variants. That's the setting that controls the sold out label — since inventory tracking is already off, you don't need to add any stock numbers.
In the Bulk Variant Editor:
Filter by product: Shipping Protection
Add the "Continue selling when out of stock" column
Check/enable it for all 24 variants
Save
That's all you need to do!
Great! Now just make sure you hit Save in the bulk editor to apply the changes. Once saved, the "sold out" label should disappear from your storefront.
After saving, it's worth checking your storefront to confirm the product is purchasable. Let me know if it's still showing any issues!
Let me verify if the changes actually saved on the variants.
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The changes didn't save — all variants still have the DENY policy. Let's go back to the bulk variant editor and fix this properly.
The changes didn't save last time. Let's go back to the bulk variant editor — this time make sure to click Save at the top right after making the changes.
Navigate to Bulk Product Variants editor
Here's exactly what to do step by step:
In the search/filter bar, search for "Shipping Protection" to filter only those variants
Select all variants (checkbox at the top)
Click Columns and add "Continue selling when out of stock" if it's not already visible
Check the box to enable it for all selected variants
Click Save (top right) — this is the critical step that was missed last time
Let me verify the changes actually saved this time.
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Unfortunately the changes still didn't save — all 100 variants are still set to DENY. It looks like the save may not have gone through correctly in the bulk editor.
Let me try a different approach. I notice this product has 100 variants — that's a lot to manage in the bulk editor. Let me try updating the policy directly from the product page instead. Can you navigate back to the Shipping Protection product page?
Navigate to Shipping Protection product
Once you're there, let me know and I'll walk you through updating the variants directly from the product page.
I can see you just saved variant ZIK1 (SKU: 2.01) with "Continue selling when out of stock" enabled. Let me verify it worked!
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It worked! ✅ That variant is now set to CONTINUE. The approach of editing each variant individually is working.
However, with 100 variants, doing them one by one would take a very long time. Here's what I'd suggest:
Go back to the bulk variant editor and try again — but this time, make sure you see the "Continue selling when out of stock" column is checked for all variants before hitting Save.
The key difference: you need to actually check the checkbox in that column for each row (or select all rows first, then edit), not just add the column.
Would you like to try the bulk editor again, or would you prefer to continue one variant at a time?
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Still only 1 out of 100 variants updated. The bulk editor seems to only be saving a few rows at a time rather than all of them.
The issue is likely that the bulk editor only shows/saves a limited number of rows at once. Here's what to try in the bulk editor:
Open the bulk editor and filter by Shipping Protection
Select ALL variants using the checkbox at the very top left (this selects all 100, not just visible ones)
Look for an "Edit selected" or bulk action option that lets you set "Continue selling when out of stock" for all selected at once
Save
Alternatively, since the bulk editor isn't cooperating well, would you like me to walk you through using Matrixify (Excel-like CSV import) to update all 100 variants at once? Since you're already familiar with it, that might be the fastest path here.
Here's how to fix all 100 variants at once using a CSV export/import:
Step 1 — Export the product
Go to Products → click Export
Select "Current page" or search for Shipping Protection first, then export
Choose "Plain CSV file" and export
Step 2 — Edit the CSV
Open the file in Excel or Google Sheets
Find the column called Variant Inventory Policy
For all rows belonging to Shipping Protection, change the value from deny to continue
Save the file
Step 3 — Import back
Go to Products → click Import
Upload your edited CSV
Check "Overwrite existing products"
Click Import
That will update all 100 variants in one shot! Would you like me to navigate you to the Products page to start the export?
It looks like you already imported the CSV! Let me check if the variants are now updated.
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Still only 1 updated — the CSV import didn't change the inventory policy. This likely means the Variant Inventory Policy column in your CSV still had deny values, or the column wasn't included in the export.
Let me check what the exported CSV looks like. Can you:
Re-export the Shipping Protection product (export just that one product)
Open the CSV and look for the Variant Inventory Policy column
Tell me what value is in that column — is it deny, continue, or is the column missing entirely?
That will help me confirm exactly what needs to be changed before you re-import. The value must be lowercase continue (not CONTINUE) for Shopify to accept it.
Good — so the column exists and has continue in it. But the import still didn't update the variants. This could be because the CSV import may not have included all the required columns Shopify needs to match and update variants correctly (like Handle, Variant SKU, or Option columns).
Here's what to check in your CSV:
Handle column — must match exactly (e.g., shipping-protection)
Option1 Name / Option1 Value — must be present for each variant row
Variant SKU — should match existing SKUs
Variant Inventory Policy — should be continue (lowercase) ✅ you already have this
Can you check if those columns are present and filled in for every row? If any are missing or blank, Shopify may skip updating those variants.
Alternatively, since you have Matrixify installed, that would be much more reliable for this kind of bulk variant update. Would you like to switch to using Matrixify instead? It handles inventory policy updates more precisely than the native CSV import.
No worries — let's take a break from the inventory policy issue! 😄
I can see you're now on your Legal Policies page. I notice you're missing a Shipping Policy and Legal Notice. Would you like help setting those up? I can generate content for either one based on your store.
Let me grab some details about your store to write accurate policies for you.
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Here are both policies ready for you to copy in:
SHIPPING POLICY
Thank you for shopping with My Store. Here's everything you need to know about our shipping process.
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once your order is transferred to the carrier, risk of loss passes to you.
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